Quality Assurance: Increasing Responses for Satisfaction Surveys

Abstract

Quality Assurance is a key factor in the maintenance of a desired level of quality service or product. This project involves collecting data from stakeholders and analyzing the results to determine the level of satisfaction. Satisfaction Surveys are used to retain the data.This study consists of gathering the data through online-Survey Monkey, physical surveys and collected data from stakeholders. The data is then entered onto graphs to compare results and possible outcomes from 2018-2020. Surveys are offered in different languages and assistance is also offered for the disabled. In order to increase survey responses, I suggested that Bridgewell provides a complimentary gift to those individuals that complete the surveys to help increase the number of respondents. The significance of this study was to create more feedback in order to ensure the highest number of client satisfaction rates.