Quality Assurance: Satisfaction Analysis Of Bridegwell's Services Through Data Extraction

Abstract

Analyzing outcomes reports is a key component to assess quality of care in healthcare. Examining satisfaction of services is one of the main roles of the quality assurance department in the healthcare field. Satisfaction surveys are a main identifier of the overall big picture of quality of care and provide insight on how the company is preforming, and areas in which it can improve. Feedback from anonymous satisfaction surveys allows health system administrators to identify and respond to patterns of performance and further help the organization as a whole improve its quality of care. Such analysis allows a conclusion of where the organization stands in its care. This project conducted at Bridgewell of MA gathered, graphed, and analyzed satisfaction data of Bridgewell’s services through the quality assurance perspective. Such services were broken down by affiliation, and data was collected for persons receiving services, family guardians, as well as external stakeholders.