Pre-Procedure Benefits Of Interacting With Patients

Abstract

This project was conducted to find out the impact of communication with patients before surgery. I was receiving multiple phone calls from patients because they had questions about their surgeries and how to follow pre/post-operative instructions. I began by making a list of frequently asked questions by patients. Also, brainstorming different solutions for them to ensure they fully understood what was needed of them to make for a successful recovery after eye surgery. After making some changes it was revealed that these patients were able to have all their questions answered concerning surgery and they were less likely to call the office with questions about pre-operative and post-operative care. Overall, I concluded that the impact of communicating with the patients before their surgery was highly effective.