The Greeter Program: Enhancing The Patient And Visitor Experience During COVID-19

Abstract

Prior to COVID-19, North Shore Medical Center (NSMC) implemented the Greeter Program at Salem Hospital to welcome and assist patients and visitors. Due to the COVID-19 pandemic, NSMC had to enhance their Greeter Program and implement new safety protocols. Greeters improved the patient and visitor experience by ensuring that everyone was screened, masked, and practiced proper handwashing. The purpose of my internship was to work with the marketing team to assist in the improvements to the Greeter Program. The poster shows some of the developments that were made to the program. It also shows data collected to determine whether the greeter station was more efficient when located inside or outside the hospital.