Allergy & Asthma Specialists is a healthcare facility focused on providing treatment for individuals with allergies, asthma, or immunologic diseases. Credentialing and insurance verification is a complicated and timely process for healthcare facilities. The purpose of this project was to create a resource guide to assist current and future employees through the process of credentialing. Information was collected from 10 notable sources, detailing the significant steps during the credentialing process. The data indicated noteworthy steps of collecting provider information, updating a CAQH profile, verifying information, and completing status updates. This project resulted in the development of a resource guide to help employees through the complex process of credentialing.

This project focused on the New Ultimate Kronos Group (UKG) system. This healthcare employee based digital program gives employees access to personal functions such as self-scheduling, timecard punches, time off requests, shift swaps, and shift pick-ups. Through the UKG tool staff members can do things on their own time and correct discrepancy between their personal schedule and information. This poster contains information on the importance of high performing digital tools such as UKG to ensure employee engagement and performance. UKG will facilitate employees providing better care to the public. Included in the poster is an overview of the implementation process with some of the recurring issues staff members had. A survey was also conducted to measure the efficacy of the implementation materials and to receive any suggestions.

The core of Bridgewell's mission is to empower people with disabilities and other life challenges. This organization envisions a world in which everyone can accomplish goals, participate in communities, and lead satisfying lives, irrespective of their unique circumstances. Bridgewell, which is well-known for its creative and dynamic approach, offers a wide range of support services, such as day programs that encourage independence, residential care, and clinical and behavioral health treatments. By being involved in the community, the organization creates partnerships and promotes social inclusion. This project aims to improve residents’ financial independence through one-on-one financial monitoring; in order to achieve a success rate in accomplishing goals, encouraging efficient budgeting, and advancing long-term financial self-sufficiency.

Scheduling follow up appointments at Woburn Pediatrics is important to providing quality care for patients. This project focused on the effectiveness of "MyChart" messages. This process consisted of checking who was due for follow-up appointments and when, and then sending them a "MyChart" message that it is time to reschedule. The effectiveness of MyChart messages is dependent on how many people viewed and called the office to reschedule an appointment. After reviewing all of the MyChart messages I determined that out of the 350 messages, 284 appointments were scheduled. MyChart messages help dramatically with the scheduling process at Woburn Pediatrics.

The objective of this Behavioral supports program was to reinforce good and desirable behaviors for individuals in the Northeast Arc Journey's Day Program. With the assistance and participation from staff at the program, tickets were awarded to individuals displaying appropriate behavior in hopes of seeing the good behavior replicate itself without the need for constant reinforcement. Feedback from staff, administration and individuals would alter any minor changes to the prizes awarded or to what behaviors were deemed appropriate to award. Feedback from staff was deeply considered, accepted, and eventually implemented when applicable. Data collected for this project represents both quantitative and qualitative values.

Tracking COWS, CIWA, and Nursing Flow Sheets each shift and providing regular staff training are crucial steps towards providing high-quality care and improving recovery outcomes at the Recovery Centers of America in Danvers. By accurately tracking patient information and providing regular training to healthcare staff on the use of tracking tools, the healthcare team can work collaboratively to ensure that patients receive timely, appropriate care. This improved tracking and staff training can help ensure that patients receive the highest level of care possible and can lead to positive recovery outcomes. The Recovery Centers of America in Danvers are committed to serving their patients with the utmost care and compassion, and these steps contribute to achieving this goal.

The objective of this project was to improve autistic individuals’ motor skills and attention span with Lego activities. A group of 9 individuals were placed into 3 groups in order to gather data regarding their attention spans, to determine if any assistance was needed, and if they were able to follow the instructions of the building manuals. Each table had several sets of Legos and instruction manuals on how to build them, most of the sets were fairly simple so it would not be too challenging for some of the individuals. By the end of my project I found that the individuals’ attention spans had increased and the individuals needed little to no help building sets or reading through the instruction manual.

In this poster, I will explain how black maternal women have been affected by the healthcare system in the US. Black women are three times more likely to die due to childbirth than white women. Many causes of death are preventable if doctors adequately care for their patients of color. Some leading causes of black maternal mortality are cardiomyopathy and blood pressure-related disorders. The US healthcare system is rooted in racism directly related to black women's mortality rates.

The objective of this senior project was to raise awareness about the significance and advantages of holistic therapy. During the internship at Body & Soul Massage, various newsletters, social media content, and blog posts were developed to educate individuals about the benefits of holistic treatments. Some clients were interviewed, and others provided their testimonies were collected from the previous year to the present. Massage sessions from the past week were reviewed and recorded for the monthly session total. By comparing the total sessions from this year, last year, the month, and the week prior, insights into the business's growth and areas for improvement were gained. This also identified areas requiring more promotion or additional availability time to ensure clients received the best possible service.

This project focused on new and established Patient Service Representative (PSR) employees, with the intent to improve the necessary resources for them to succeed in their roles. Through a survey, we were able to determine the concerns and needs of the PSRs. By collecting this information, new guidelines were established, and the needs of the office were refocused while still concentrating on the areas in which more help and assistance was needed. The resource binder that was developed as a result of this project will help PSR employees become more independent, successful, and self-driven to handle the daily workload of the office.