Tackling Digital Literacy Among the Homeless: Building Confidence and Career Readiness Through Digital Literacy Training

Abstract

Improving digital literacy is essential for increasing access to employment opportunities among unaccompanied homeless youth. This internship project at The Haven Project focused on implementing a digital literacy program using Level All, a bilingual online platform that teaches job readiness, cybersecurity, and digital confidence. Modules were selected based on Haven’s existing digital literacy framework and tailored to meet client needs. Participants completed resume-building, job search, and online safety lessons. A Google Form was used to collect pre- and post-session feedback, which showed an increase in self-reported tech confidence and skills. Findings suggest that pairing Level All with one-on-one coaching can make digital learning more accessible and empowering for vulnerable youth populations.