My Lahey Chart Patient Satisfaction, Queue Durations, and Workflow Outcomes

Abstract

This research was done to show how much impact an inconvenient action can have on the workflow and patient satisfaction rates. The results of this research concluded that when a patient does not do their pre-screening question before their appointment, it does have an impact on other patients and their own wait times. It was also proven that by a patient not filling out their pre-screening questions beforehand, their entire visit is prolonged. These rates also have a huge impact on workflow balance and how smoothly the day runs.