Patient Scheduling And Organization: Effectiveness Of MyChart Messages For Scheduling Follow Up Appointments

Abstract

Scheduling follow up appointments at Woburn Pediatrics is important to providing quality care for patients. This project focused on the effectiveness of "MyChart" messages. This process consisted of checking who was due for follow-up appointments and when, and then sending them a "MyChart" message that it is time to reschedule. The effectiveness of MyChart messages is dependent on how many people viewed and called the office to reschedule an appointment. After reviewing all of the MyChart messages I determined that out of the 350 messages, 284 appointments were scheduled. MyChart messages help dramatically with the scheduling process at Woburn Pediatrics.