The Need For Empathetic Care In The Healthcare System Is Essential To Build Patient-Physician Relationships: A Systematic Review Of Literature

Abstract

Patient happiness is a crucial aspect of healthcare that is frequently undervalued and oversimplified. Each patient has unique requirements that must be met. It is important that healthcare professionals respect patients' concerns and feelings about their care and treatment. Respect is a critical element of a high-performance healthcare team. It contributes to the development of a positive environment where patients feel respected as people, and staff can thrive in their care. In a setting where respect is valued, people perform better, are more creative, and show strong resilience. What one patient experiences or understands, another patient can feel very differently. It is necessary for healthcare providers to view their patients as more than just a source of earnings. Healthcare professionals must approach each patient with an awareness of their uniqueness and the goal of establishing a working relationship; this makes the experience for both the patient and the healthcare provider much more pleasant. To achieve a shared objective, a provider-patient relationship needs to be characterized by open communication and mutual trust. Furthermore, there is a lack of awareness of the value of compassionate care throughout the healthcare system, which would benefit both patients and healthcare professionals. Therefore, the goal of this study is to investigate the boundaries of appropriate empathy and communication between a healthcare provider and their patient. The findings of this study will help us understand patient experiences when there is increased empathetic communication between patients and healthcare professionals.