Improving Hiring Practices: The Implementation of a Phone Screening Program

Abstract

The Northeast Arc is a nonprofit organization with a goal to help individuals with disabilities reach their full potential. The agency aims to integrate these individuals into the community through engagement in school, work, and social events. The objective of this senior internship was to hire the right candidates to better serve this population. The talent acquisition team in human resources was asked to post three open positions for skills trainers in three different areas of Massachusetts. The candidates that applied were evaluated during the phone screening program and then forwarded onto the hiring manager for a formal interview. The program was proven to be successful, the positions were filled and removed from the applications managing system.