Patient Cancellation and No Shows on Service Quality: Improving Sleep Study Cancellation Rates

Abstract

Sleep disorders are one of the most common conditions that go undiagnosed every year. Sleep disorders such as Sleep Apnea, Restless Leg Syndrome, and Narcolepsy prevent one from getting a good nights rest, which then leads to increased daytime sleepiness. Neurocare is a diagnostic sleep testing facility that aims to improve the quality of life for those living with sleep disorders. A pamphlet was created to help improve patient cancellation and no show appointments and to improve overall service quality. The pamphlet consists of a FAQs of importance of sleep studies, Neurocare's covid protocol, and alternatives for those who cannot make their in person study at one of the clinics.