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    Patient Cancellation and No Shows on Service Quality: Improving Sleep Study Cancellation Rates

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    Title
    Patient Cancellation and No Shows on Service Quality: Improving Sleep Study Cancellation Rates
    Author
    Kelly, Sophia
    Date
    May 2, 2022; May 2, 2022
    Subject
    sleep study
    diagnostic testing
    Neurocare
    
    Metadata
    Show full item record
    URI
    http://hdl.handle.net/20.500.13013/2354
    Abstract
    Sleep disorders are one of the most common conditions that go undiagnosed every year. Sleep disorders such as Sleep Apnea, Restless Leg Syndrome, and Narcolepsy prevent one from getting a good nights rest, which then leads to increased daytime sleepiness. Neurocare is a diagnostic sleep testing facility that aims to improve the quality of life for those living with sleep disorders. A pamphlet was created to help improve patient cancellation and no show appointments and to improve overall service quality. The pamphlet consists of a FAQs of importance of sleep studies, Neurocare's covid protocol, and alternatives for those who cannot make their in person study at one of the clinics.
    Sponsor
    Everitt, Amy
    Collections
    Spring
    Spring

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