Patient happiness is a crucial aspect of healthcare that is frequently undervalued and oversimplified. Each patient has unique requirements that must be met. It is important that healthcare professionals respect patients' concerns and feelings about their care and treatment. Respect is a critical element of a high-performance healthcare team. It contributes to the development of a positive environment where patients feel respected as people, and staff can thrive in their care. In a setting where respect is valued, people perform better, are more creative, and show strong resilience. What one patient experiences or understands, another patient can feel very differently. It is necessary for healthcare providers to view their patients as more than just a source of earnings. Healthcare professionals must approach each patient with an awareness of their uniqueness and the goal of establishing a working relationship; this makes the experience for both the patient and the healthcare provider much more pleasant. To achieve a shared objective, a provider-patient relationship needs to be characterized by open communication and mutual trust. Furthermore, there is a lack of awareness of the value of compassionate care throughout the healthcare system, which would benefit both patients and healthcare professionals. Therefore, the goal of this study is to investigate the boundaries of appropriate empathy and communication between a healthcare provider and their patient. The findings of this study will help us understand patient experiences when there is increased empathetic communication between patients and healthcare professionals.

This review covers literature published to the National Library of Medicine from 2010-2021 on the use of Spanish and other non-English languages used in healthcare settings in the United States. Despite the National Culturally and Linguistically Appropriate Service (CLAS) Standards created by the Department of Health and Human Services (HHS) in 2010, it is well-documented that patients with limited English proficiency (LEP) still receive lower quality care. The studies reviewed indicate a lack of standardization in the use of interpretation services and other intervention strategies can increase patient satisfaction, as well as a tendency to underutilize these services when available. Further research must be done on how to promote the use of interpretation services among healthcare providers, how LEP patients navigate topics around mental health, and perspectives of how interpretation services should be used from LEP patients themselves.