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Improving Document Processing and Insurance Verification Workflow: A Workflow Efficiency Project at Bridgewell
Teel, Tiara Teel, Tiara
Teel, Tiara
Teel, Tiara
Title
Improving Document Processing and Insurance Verification Workflow: A Workflow Efficiency Project at Bridgewell
Date
2026-04-27
Subject
Workflow efficiency
Healthcare administration
Document processing
Insurance verification
Electronic health records
Quality improvement
Healthcare administration
Document processing
Insurance verification
Electronic health records
Quality improvement
Material type
Files
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Teel-poster.pdf
Adobe PDF, 375.6 KB
Abstract
This project evaluated workflow efficiency in administrative document processing and insurance verification at Bridgewell. Tasks included faxing, scanning, naming, and uploading RFMS reports and Daily Notes into the eHana system, as well as verifying insurance through MassHealth. Data were collected through observation and tracked using an Excel spreadsheet. Results showed a significant improvement in efficiency, as the time required to complete document batches decreased from approximately 7.75 hours to 3.75–4 hours, representing a 45–50% reduction. The number of insurance verifications completed also increased over time. Accuracy improved, as confirmed through supervisor review. These findings demonstrate how workflow experience and organization can enhance efficiency and support better administrative processes in healthcare settings.
Course Description
Duration
Location
Advisor
Sponsor
Course
Department
Healthcare Studies